This is an important question because terminology is in flux. I don’t know the definitive answer to this question and I suspect that there is not a definitive answer. People use different terms to mean the same thing and the same term to mean different things! And people are changing their terminology all the time. Let’s ask the class. The related question we can ask is whether we can understand user experience or should understand user experience without understanding the user.
My opinion is that contextual inquiry is the best research method in this case, provided that two criteria are met: (1) the work process is not exotic, and (2) the potential users are receptive to change.
Design is all about constraints.
— Charles Eames
My drawings have been described as pre-intentionalist, meaning that they were finished before the ideas for them had occurred to me. I shall not argue the point.
— James Thurber
Readings last week include Hartson and Pyla (2019): Ch 9, 10
Readings this week include Hartson and Pyla (2019): Ch 12, 13, 14
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